Your verification process is different to ours, we require more information from requestors to verify their identity?
We fully expect organisation to carry out further verification. We do not claim to verify the identity of a user, only verify the individual bits of data they send. See what steps are taken to verify users for more information.
To get additional verification from requestors in the form of a government ID or utility bill you should use the direct messaging feature in the portal as outlined in our guide responding to an access request.
You can submit a message back to the user requesting them to upload a photo ID, or scan a utility bill or document and send it to you, allowing you to conduct further checks before responding with their personal data.
We intend to provide a premium feature that makes this process of ID verification very simple.