Why are my requests encrypted?

Requests sent from individuals are encrypted to keep personal data safe. All requests are sent to you direct via our secure end-to-end encrypted channel. Using an encrypted channel offers a more secure way to deal with data requests than traditional methods such as email or social media channels.

Requests will reach your organisation’s portal encrypted. In order to decrypt and see details of the requests you must (a) have a team passphrase setup or (b) have entered your team passphrase. 

Check out our guide on about your team passphrase, and setting up your team passphrase

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